Return and Refund Policy

At Petzelio, customer satisfaction is our priority. We offer a simple return and refund process for eligible purchases.

Return Policy (30 Days)

Customers may request a return within 30 days from the date of delivery.

To be eligible for a return:

• The item must be unused and in its original condition.

• The product must include original packaging.

• Proof of purchase must be provided.

Some products may not be eligible for return due to hygiene, safety, or health reasons.

Refund Processing Time (7 Days)

Once we receive your returned item, our team will inspect and process your refund request.

Approved refunds will be processed within 7 business days after the returned product has been received and approved.

Refunds will be issued to the original payment method. Please note that your bank or payment provider may require additional time to reflect the refund in your account.

Contact Us

For return or refund questions, please contact:

Petzelio

Address: 8090 Atlantic Blvd, Jacksonville, FL 32216, United States
Email: koliakther273@gmail.com
Phone: +1 8703450042