Terms of Service

Effective Date: September 9, 2026

Welcome to Petzelio. By accessing our website or purchasing products from our store, you agree to these Terms of Service. Please read these terms carefully before using our services.

1. General Terms

Petzelio provides pet products and supplies through our online store. By using our website, you agree to comply with all applicable laws and these terms.

We reserve the right to update, modify, or discontinue any product, service, or policy at any time without prior notice.

2. Customer Information

Customers are responsible for providing accurate and complete information when placing an order, including:

• Name

• Shipping address

• Contact information

• Payment details

Petzelio is not responsible for delays or delivery issues caused by incorrect customer information.

3. Orders and Payments

All orders placed through Petzelio are subject to product availability and payment confirmation.

We reserve the right to cancel or refuse any order due to:

• Incorrect pricing information

• Suspected fraud or unauthorized transactions

• Product availability issues

Customers agree to provide valid payment information for all purchases.

4. Product Information

Petzelio makes every effort to provide accurate product descriptions, images, and details. However, slight variations in product appearance, packaging, or availability may occur.

Customers are responsible for selecting products suitable for their pets and using products according to manufacturer instructions.

5. Shipping

Petzelio processes and ships orders according to our Shipping Policy. Delivery times may vary depending on location and shipping carriers.

Petzelio is not responsible for delays caused by circumstances outside our control.

6. Returns and Refunds

Returns and refunds are handled according to our Return and Refund Policy.

Customers must follow the required return process and eligibility requirements.

7. Limitation of Liability

Petzelio is not responsible for any damage, loss, or injury resulting from improper use of products purchased from our store.

Customers should always supervise pets when using new products, toys, or accessories.

8. Website Use

Customers agree not to:

• Use the website for unlawful purposes

• Attempt to interfere with website security

• Copy or misuse website content without permission

9. Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect and use customer information.

10. Changes to Terms

Petzelio reserves the right to update these Terms of Service at any time. Changes will become effective when posted on this page.

Contact Us

For questions regarding these Terms of Service, please contact:

Petzelio

Address: 8090 Atlantic Blvd, Jacksonville, FL 32216, United States
Email: koliakther273@gmail.com
Phone: +1 8703450042