Shipping policy

Shipping Policy

Effective Date: September 9, 2026

At Petzelio, we are committed to providing a smooth and reliable shipping experience for our customers across the United States.

Order Processing Time

Orders are processed within 1–2 business days after payment confirmation.
Orders are not processed or shipped on weekends or holidays.
Once your order has been shipped, you will receive tracking information when available.

Shipping Time

Standard shipping typically takes 5–7 business days after your order has been processed.
Delivery times may vary depending on your location, shipping carrier, weather conditions, and other circumstances beyond our control.

Shipping Confirmation

Once your order ships, you will receive a shipping confirmation email with tracking details so you can monitor your package.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout. Petzelio is not responsible for delays or lost packages caused by incorrect addresses provided by the customer.

Delayed or Lost Packages

Petzelio is not responsible for shipping delays caused by carriers, weather, natural events, or other situations outside our control. We will assist customers in contacting the shipping carrier when necessary.